Camera Equipment Cases Its Perfect, But... Human Resource Management Case Study?

Human Resource Management Case Study? - camera equipment cases its perfect, but...

Please help, what to do ....

ABC Ltd. is a chain of retail devices and accessories for professionals and the general public. Investigations carried out for evaluation by the customers are misinformed recently, the problems of customer service, including personnel, or of ignorant and indifferent or friendly staff.
ABC has enlisted the lovers of traditional photography to work in their shops and offer have not felt the need, training in both technical knowledge and skills in customer service. The store manager, Ayesha Ahmed, is heard saying: "The photographers know what they want and know that they get from us. Training is a waste of time and resources."
Decide when newly appointed deputy director of ABC Ltd, that the Feedbaseack sufficient momentum to a new attitude surveys suggest to training.